For all business relationships between us, kin-et ffm, and our online customers, those ordering from this website, the following general terms and conditions apply exclusively, unless deviating conditions have been agreed in writing in advance in individual cases.
Customers resident in Germany have a statutory right of withdrawal according to the BGB of the Federal Republic of Germany. You can revoke your contract declaration within two weeks without giving reasons in writing by email or letter or by returning the goods (when returning goods, the original invoice or at least a copy must be enclosed!). The period begins with receipt of this instruction at the earliest. The timely dispatch of the cancellation or the item / goods is sufficient to meet the cancellation deadline. The revocation must be sent to: kin-et ffm label for independent music, -Eick Hoemann-, Eschersheimer Landstr. 242, 60320 Frankfurt a.M., Germany; Email: hallo (at) kin-et.de
In the event of an effective revocation, the mutually received services must be returned and any benefits (e.g. interest) surrendered. If you cannot return the received service in whole or in part, or if you can only return it in a deteriorated condition, you may have to compensate us for the value. This does not apply to the surrender of items if the deterioration of the item is solely due to its inspection - as it would have been possible for you in a shop. Incidentally, you can avoid the obligation to pay compensation by not using the item like an owner and by refraining from anything that may impair its value. Transportable items are to be sent back. In the case of a return from a delivery of goods with a total order value of up to 100 euros, you have to bear the costs of the return if the goods delivered correspond to the goods ordered. Otherwise, the return is free for you.
The return of audio and video recordings is completely excluded if clearly signs of use can be seen. This includes in particular: broken seals or opened covers. Unsealed image and sound carriers as well as books, magazines, newspapers and magazines are legally excluded from exchange, provided that there are no press or material errors or faulty data carriers. LP covers, LP inner sleeves, CD boxes, CD wreaths, video sleeves, etc. are packaging and are therefore not subject to complaint.
We voluntarily grant customers from Switzerland and Austria a 14-day right of return. However, in these cases we will not reimburse the shipping costs and costs incurred through the international transfer.
kin-et ffm is entitled to withdraw from the contract if an item ordered is no longer available. In this case, kin-et ffm will inform the customer immediately that the ordered product is no longer available and will ask how to proceed with any remaining open order. Any purchase price that may have already been paid for this will be reimbursed by arrangement or a credit note will be issued for future purchases on request.
As a rule, we will process your order within three working days of receipt. kin-et ffm are few people. But we do our best to make sure it works on time. Delivery to end customers is only made in normal household quantities and to the delivery address specified by the customer, unless otherwise expressly agreed. Information on delivery times is non-binding, unless the delivery date has been promised as an exception.
After we have received your email order, you will receive a confirmation by email and an advance invoice by email. Please pay only after receiving the advance invoice. Please give your name and invoice number (Re.Nr. ...) when making the transfer.
All of this information is included on the advance invoice that we will send you by post. If the delivery and billing address are not the same, please let us know. The goods will only be sent after the invoice amount has been received on our account. The invoice amount is due upon receipt of the advance invoice.
If there is a defect in the purchased item, the customer can demand subsequent performance (removal of defects or replacement delivery). If the supplementary performance fails, the customer can withdraw from the contract in the event of a not inconsiderable defect, reduce the purchase price or claim damages.
Further claims by the customer - for whatever legal reasons - are excluded. If kin-et ffm negligently violates an essential contractual obligation, the obligation to pay compensation for property damage is limited to the damage that typically occurs. The limitation period is 2 years from the date of delivery.
The customer is only entitled to offset if his counterclaims have been legally established or recognized by kin-et ffm. In addition, the customer can only assert a right of retention to the extent that his counterclaim is based on the same contractual relationship.